Shipping and Return Policy

Shipping Fees

CAD$12 will be charged for shipping in Canada. We offer free shipping within Canada for orders over CAD$100 before tax and after all discounts. This will be applied automatically at checkout. 

Please note that Seven Star does NOT hold responsibility for delayed shipments or lost/stolen packages.

Store Pick Up

Pickup available at 6511 Sussex Avenue, Burnaby, British Columbia between 10AM to 4PM on weekdays.Typically prepared within 24 hours.

Kindly bring your order confirmation and reach out to schedule the pickup time slot in advance.

Contact Email: service@sevenstarkids.com

Returns and Exchanges

* After 14 days, we will no longer accept any returns or exchanges.

You can exchange your regular-priced merchandise within 14 days after the order delivery date. To be eligible for a return or exchange, your item must be in the same condition that you received it, clean or unblemished, with all original tags, and in its original packaging.Please note that all exchanges permitted once only. Please also note that the shipping cost is NOT eligible for refund. 

Please note that ALL Marked Down items are final sales and are NOT eligible for returns or exchanges. 

Please contact us if you need to return something. All returns must be authorized via email prior to shipping. Items returned without authorization may be refused upon delivery.  Please mail the authorized returned item, at your sole cost, to:

Seven Star Kids

6511 Sussex Avenue,

Burnaby, BC V5H 0K5